{"id":545,"date":"2018-11-16T04:10:55","date_gmt":"2018-11-16T04:10:55","guid":{"rendered":"https:\/\/www.hearthaustralia.com.au\/?p=545"},"modified":"2021-07-12T22:14:37","modified_gmt":"2021-07-12T12:14:37","slug":"turning-billys-life-around-with-a-fresh-approach","status":"publish","type":"post","link":"https:\/\/www.hearthaustralia.com.au\/turning-billys-life-around-with-a-fresh-approach\/","title":{"rendered":"Turning Billy\u2019s life around with a fresh approach"},"content":{"rendered":"

What a difference four months can make!<\/p>\n

It certainly been a remarkable journey for Billy. Before coming to Hearth, there were plenty of things Billy wanted to achieve but just wasn\u2019t getting there. Today he rides escalators and lifts, plays sport and volunteers at an Op Shop.<\/p>\n

For many years, Billy\u2019s mother Lauren knew deep down that he could reach his goals. She says the supports he was receiving were not quite helping him get there.<\/p>\n

\u201cBilly was attending his day program in a centre Monday to Friday. But it was no longer meeting his needs, Lauren said.<\/p>\n

Billy\u2019s situation is faced by many around the country. Daily, hundreds of Australian adults with a disability attend day centres where they are supported in groups, participating in various group activities. <\/p>\n

Over decades, this has been the only option for adults during the day who are not able to engage in meaningful work because their disability.<\/p>\n

But it has not been the ideal solution for some as the group activities have not necessarily maximised or enhanced their independence or integration into the community. In this setting, the goals are more group based and not individualised.<\/p>\n

A chance to explore offers new horizons<\/strong><\/p>\n

For Billy, it was a big life change which presented fresh opportunities. He and his mum relocated to Brunswick and the search began for new support options. They soon heard about Hearth.<\/p>\n

 \u201cBilly was still on the state government\u2019s Individual Support Package (ISP)<\/a> and we waiting for our National Disability Insurance Scheme (NDIS)<\/a> meeting,\u201d Lauren said.<\/p>\n

\u201cI knew what we needed was support that was different from the past. So, when I called Hearth I asked for one-on- one support. I wanted Billy much more integrated into our community.\u201d<\/p>\n

For the Hearth team, the request was unique. Meeting Billy\u2019s needs would mean bringing together different elements of support. This required special consideration.<\/p>\n

When partnership is critical<\/strong><\/p>\n

Justin Scanlon says the early conversations he had with Lauren were very important.<\/p>\n

\u201cLauren and I spoke a number of times over the phone. In complex cases and all cases really, the partnership with the guardians is critically important.\u201d<\/p>\n

\u201cThe process is never perfect and requires \u2018give\u2019 ongoing, on both sides to make it work,\u201d he said.<\/p>\n

Lauren eventually talked Justin into meeting her and Billy in Brunswick.<\/p>\n

\u201cThis was serious point for us. Visiting the client at home is an important step to truly starting to understand the circumstances and the supports needed.\u201d<\/p>\n

Justin\u2019s son has Cerebral Palsy<\/a> and he can relate to experiences of parents caring for their children. Even then, he found himself moved by Lauren being host, mother and advocate during the meeting in Brunswick.<\/p>\n

\u201cIt was the 28th<\/sup>March and I remember it clearly.  Rashmika, Billy\u2019s Relationship Manager<\/a> and I visited Billy and Lauren at home. Billy did not sit still at all and continued to pace the length of the second story. Lauren was constantly prompting, coaching and directing Billy.<\/p>\n

\u201cI was amazed by how Lauren managed this while engaging with us. It reminded me of being out with my son, when you can never switch off and be simply consumed in the moment\u201d, he said.<\/p>\n

By the end of the visit, a new partnership was forged. Hearth would support Billy. There were many goals to work at. But the next step was critical – finding the right support workers.<\/p>\n

Jakub and Team Billy<\/strong><\/p>\n

From the very start, it was decided that building Billy\u2019s support worker team would be a considered process with targeted recruitment of the team. First, a leader  was needed who would guide Billy\u2019s team. One person already on board stood out\u2013 Jakub!<\/p>\n

Jakub had come to Hearth through a general recruitment process. He had very quickly made a strong impression with his overseas experience and real passion to make a difference.<\/p>\n

Justin recalls, \u201cOnce he started working with Billy, Jakub\u2019s patience, skills and experience meant he was an obvious choice as team leader.\u201d<\/p>\n

At Hearth, the leader in a complex situation like this plays a key role in inducting others into the team through shadow training. The additional responsibilities are reflected in remuneration.<\/p>\n

\u201cWe were just fortunate to find Jakub,\u201d Justin says.<\/p>\n

\u201cWe then built the rest of the team through targeted recruitment, matched with Billy\u2019s needs.  It was important that we found people with the right experience.\u201d<\/p>\n

Design and action: Billy\u2019s masterplan<\/strong><\/p>\n

\"\"
Di Gow and team ensuring structure with flexibility<\/figcaption><\/figure>\n

Once the team was in place the focus turned to one of the most important tasks ahead. It involved designing the plan which would allow Billy to participate in activities important to achieving his goals. For the team at Hearth, it was time to bring in the experts.<\/p>\n

\u201cWe partnered with consultant Di Gow from \u201cPlanning Great Futures\u201d to facilitate Billy\u2019s plan. It involved translating Billy\u2019s stated goals into activities for the support worker team to action,\u201d Justin said.<\/p>\n

\u201cWhen you have a complex case such as Billy\u2019s, you do have to engage the right team, including experts or specialists.\u201d<\/p>\n

Billy\u2019s Allied Health Team from Abacus Learning Centre<\/a> as well as his new Hearth team also provided input which was integral to the design of his detailed support plan.<\/p>\n

As the plan was put to action, conversations between everyone involved in supporting Billy daily moved to a digital App. This special App used at Hearth allows daily monitoring of progress and ensures that supports are always directed at the achievement of goals in individual plans.<\/p>\n

And so began Billy\u2019s new journey!<\/p>\n

Navigating progress with gentle perseverance<\/strong><\/p>\n

Over the next few months, there were many learnings for all involved. It was important to keep track of the steps taken. Those who knew Billy well also provided the support team invaluable guidance.<\/p>\n

Justin Scanlon says it was important for everyone to be patient and not raise expectations too early.<\/p>\n

\u201cWe know that issues will arise and there a number of challenges along the way that have tested the support workers,\u201d Justin said.<\/p>\n

\u201cBut this is where the life experience and support worker experience has really assisted. And of course the concept of partnership with the family has been strong.<\/p>\n

\u201cIt\u2019s alwaysgrounded on everyone wanting the best for Billy.<\/p>\n

Experiencing real change   <\/strong><\/p>\n

After months of working together, persistence started to pay off for Billy. One of the exciting early gains was Billy\u2019s newfound independence using an escalator and elevator. It took at least two hours of repeated attempts.<\/p>\n

But Billy\u2019s mother Lauren said the outcome was worth every minute of persistence by the support workers.<\/p>\n

\u201cIt was a key step forward for Billy.\u201d<\/p>\n

For the Hearth support team, insights from Billy\u2019s Allied Health<\/a> team during weekly visits have been critical, especially those involving some complex challenges Billy faced.<\/p>\n

\u201cBilly is non-verbal. So, the support workers have been teaching him to identify his body parts using his communication device. This is very useful when Billy needs to tell the Hearth support team when and where he is in pain,\u201d explains Justin.<\/p>\n

The support team has also focussed on a range of new life skills to enable better socialisation and integration in the community. These include sitting down to eat meals and in public, refraining from taking food and drink belonging to others. Billy has also learned to follow instructions and control impulsive behaviours while shopping.<\/p>\n

\"\"
Billy at the Op Shop where he works<\/figcaption><\/figure>\n

But it\u2019s Billy progress at activities involving teamwork which has been the most promising and significant. He works at the popular St Laurence Op Shop<\/a> in Brunswick where, like many retail assistants, he re-racks clothes during his shift. When he first started working there, it took some effort to keep Billy engaged with the tasks at hand. Now, after some effort with his support workers, Billy can now focus on 30 minutes continuous re-racking at the Op Shop.<\/p>\n

Billy\u2019s mother Lauren is very pleased that this staying power and growing ability to focus for longer periods is now extending to other areas as well.<\/p>\n

\u201cBilly\u2019s actually spending more and more time now at the \u2018Helping Hoops\u2019<\/a> basketball program he attends. It\u2019s great for skills building, socialising and just being active. He now stays for over an hour at the sessions,\u201d she said.<\/p>\n

Billy\u2019s passion for the outdoors<\/b><\/p>\n

\"\"
Billy taking in the Victorian outdoors<\/figcaption><\/figure>\n

Like many of us, Billy also loves spending time away from the bustle of the city. Lauren says with individualised support, he now enjoys even more of the outdoors he loves.<\/p>\n

\u201cHe just really enjoys riding in the car and heading off on long bushwalks and hiking. This is making a big difference to Billy\u2019s wellbeing.\u201d<\/p>\n

The importance of meaningful activities with focussed support<\/strong><\/p>\n

When the NDIS was established in 2013, the improvements in the quality of life Billy and Lauren are experiencing today were exactly what the experts and governments had in mind. An all-important Australian Productivity Commission Report<\/a> had highlighted the positive impact community participation would have on the well-being of people with a disability and their carers.<\/p>\n

Justin Scanlon strongly believes that for real improvements in quality of life, it is essential that the engagement in activities are meaningful and purposeful.<\/p>\n

\u201cWe know that attending a day program did not provide Billy with the opportunity to engage in activities that were meaningful to him. It\u2019s because Billy remained in an environment which focusses on group rather than individual goals,\u201d he said.<\/p>\n

\u201cThis meant that Billy was never in a position to test his boundaries, try new activities and grow his skills. The Hearth team perseveres with these because we know he can grow. And having a team of  support workers who know him and care also allows Billy to push beyond his comfort zone.\u201d<\/p>\n

Lauren is very pleased one-on-one support has enabled and emboldened Billy to venture into new experiences.\u201cHe is seeing different parks and beaches, trying new activities and really just getting out and about at his own pace,\u201d she said.<\/p>\n

Justin Scanlon says with individualised support, each step and outcome can be followed more closely.<\/p>\n

\u201cThe beauty of one-on-one support is that Billy\u2019s Hearth support team can focus on one skill at a time.  There is no need to look at how the rest of a group is doing,\u201d said. \u201cSo we only focus on Billy. Overall I believe that he has been able to establish a much higher level of meaning and purpose in his life.<\/p>\n

\u201cHe now has choice and control over what he does.\u201d<\/p>\n

Hearth finds a champion<\/strong><\/p>\n

While Billy has made incredible progress in four months, the experience has also made a big difference at Hearth.<\/p>\n

\u201cBilly\u2019s dad, Michael has now taken on the guidance and support of Billy\u2019s team. The transition from Lauren has been seamless and this really reinforces the importance of the partnership with the family,\u201d Justin Scanlon said.<\/p>\n

\u201cThe fact is, we have learnt a lot through working with Billy.\u201d<\/p>\n

\u201cImportantly, we have now been able to apply the many learnings to making a difference to other participants looking to Hearth for extensive one-to-one support throughout the week.<\/p>\n

\u201cSo while we\u2019ve been behind Billy throughout this journey, he\u2019s really come through as a real champion \u2013 setting quite an example for all of us.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

What a difference four months can make! It certainly been a remarkable journey for Billy. Before coming to Hearth, there were plenty of things Billy wanted to achieve but just wasn\u2019t getting there. Today he rides escalators and lifts, plays sport and volunteers at an Op Shop. For many years, Billy\u2019s mother Lauren knew deep […]<\/p>\n","protected":false},"author":2,"featured_media":548,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,16],"tags":[],"acf":[],"yoast_head":"\nTurning Billy\u2019s life around with a fresh approach - Hearth<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hearthaustralia.com.au\/turning-billys-life-around-with-a-fresh-approach\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Turning Billy\u2019s life around with a fresh approach - Hearth\" \/>\n<meta property=\"og:description\" content=\"What a difference four months can make! It certainly been a remarkable journey for Billy. 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