The Hearth Participant & Support Worker Matching Approach
Hearth Relationship Managers lead Participant & Support Worker matching
Step 1
- Establishes a relationship with the Client/Participant to understand the Participants goals, interests, and support needs
- Matching takes into consideration that Participants
- Vary enormously by personality, goals, interests, age, and disability.
- Every Participant and family situation is unique
Step 2
- Finds a suitable potential Disability Support Worker who matches the Participants interests and is available when required
- Collaborates with the Client/Participant to build a long-term sustainable support team, nurturing a partnership with the right Support Worker/s who really know the Participants goals, interests, and passions
- Ensures the foundations of support are the right human connection.
- Organises and conducts the initial Support Worker introduction to the Client/Participant’s in the Client/Participants home
- Consults with the Client/Participant/Support Worker to ensure all parties are comfortable with the proposed match
Step 3
- Once the relationship and match is established, then coordinates the training to equip the Support Worker/s with the necessary training to correctly support the Participant
- When a Participant has complex support needs, such as requiring High Intensity Supports, the Relationship Manager follows a thorough process to ensure new Hearth Disability Support Workers are properly trained and familiarised with a Participant’s specific needs. Equally important is understanding how the participant wishes to be supported. This process includes a “Buddy Shift”, where new Support Workers receive detailed briefings and handovers from experienced Support Workers who currently support and understand the Participant.
