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Support Worker Services

Our Services

Hearth Support Services provides sustainable supports to participants of the NDIS – with a person-centered focus to help participants achieve goals.

Our home & community support services include:

  • assistance with daily living
  • self-care assistance including hygiene, dressing, toileting, eating and drinking.
  • high-intensity assistance including complex medical and hospital discharges
  • companionship, building strong healthy relationships
  • independent living skills – meals, household duties, travel skills development
  • manual handling – mobility assistance, aids & equipment use
  • community engagement/participation
  • behavior support plan implementation
  • specialised training with Allied Health Professionals (Occupational Therapist, Speech Pathologist, Physiotherapist)

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Our Approach

The Hearth Approach – a proven process to build and manage sustainable support (Hearth employed support workers), ideally adopting a multi-disciplinary approach (including Hearth Allied Health).

We can move quickly to set up supports, especially when less complex, such as community access. But we find for more complex participants, it can take time to build the right sustainable supports. To rush can compromise the quality and sustainability. Every participant and family situation is truly unique.

Support Worker Matching – We work together in building the team, nurturing a partnership with the right support workers who really know the participants interests, passions and goals. Our approach relies on matching the right support workers with each participant, with the foundations of support being the right human connection.

Hearth trains its support workers – Once the relationship and match is established, Hearth then coordinate the training to equip the support workers with the right skills to succeed. The Hearth approach develops a workforce of experienced support workers over time which is why up-front qualifications are welcome but not essential.

Leading technology – We’ve combined quality support with easy-to-use market leading apps from scheduling with Brevity to case noting and progress tracking through Ryver

What we ask of participants & families – Sustainable support only truly works with a long-term partnership. Relationship Managers and your Support Workers are here to assist in supporting you to reach your goals. It is a partnership, and our roles and responsibilities are outlined in our Client Services Charter and Service Agreement. We ask a few key things of our participants and guardians to make it work. To leave all the employment related matters to our expert team, assist in establishing the right support team, to participate in the ongoing review meetings and supporting us in planning out the longer-term goals and requirements.

Our Fee Schedule

Our tiered Relationship Manager approach

  • Participants who require more than 12 hours of support from Hearth are allocated a dedicated Relationship Manager
  • Participants who require less than 12 hours of support are supported by a team of Relationship Managers who coordinate the Hearth services they are provided.

 

The Relationship Manager in consultation with the client coordinates the support services for the participant including:

  • matching the participant with support workers
  • shift rostering, including support worker introductions and participant check ins
  • assisting in the formulation and delivery of the participant goals where required
  • coordinating annual progress reviews, including Ryver case notes, NDIS support quotes, and longer-term team planning
  • coordinating any required support worker training, managing support workers employment related issues and incident management

When there is a significant investment in time for a participant, this may be charged as Non-Face-to-Face support. This may include where we are working with plan managers, the NDIS or support coordinators (who are able to charge for all their administration time).

Once support hours for Participants reaches or exceeds 12 hours weekly, Participants are allocated a dedicated Relationship Manager.

The prices for all of Hearth’s services and supports in the NDIS are in line with the latest NDIS Pricing Arrangements and Price Limits.

NDIS prices are reviewed annually to ensure that NDIS participants receive value for money and that service providers, like Hearth, can provide services in a sustainable market.

When a new NDIS Pricing Arrangements and Price Limits is issued, the prices for all Hearth supports are adjusted in line with the new guide.

The latest Hearth NDIS price information is available below:
Capacity Fee Schedule
Core Fee Schedule
Core Fee Schedule – High Intensity

Cancellation Policy

You are also able to pay for Hearth Services privately if you are not eligible for the NDIS or wish to purchase additional service hours.

Our Team

Hearth Relationship Managers

Our Relationship Managers are the key role to build and manage the support worker teams providing the participant in-home or community support.

Each Relationship Manager is well supported by functional experts, including NDIS systems and processes, people & culture, recruitment, administration, compliance, finance, legal counsel, and communications. This also extends to our external partners who in turn support each function, such as Employsure for employment related law.

Frequently asked questions

  • Who is the legal employer of Hearth's Support Workers?

    Hearth is the legal employer of its Support Workers.

    We employ our Support Workers after carrying out mandatory checks as well as ensuring all our Support Workers have first-aid training.

    We work with families, guardians and informal carers to ensure we match you with Support Workers that are suitable to your needs.

    Or, of course, we encourage you to bring your existing support person to Hearth. In this instance Hearth would become their employer, and help with all the on-boarding for your support person so that they can continue supporting you with minimal disruption.

  • Where can I provide Feedback?

    Hearth is constantly growing and evolving. We welcome your feedback and suggestions to improve our services.

    For feedback and related enquires please email us at feedback@hearthaustralia.com.au and we will be in touch soon.

    If you have a complaint, please contact your Relationship Manager or email us at feedback@hearthaustralia.com.au. You can also speak with our Head Office directly on 1800 894 013. Alternatively, you can lodge your complaint with the NDIS Commission at www.ndiscommission.gov.au or on 1800 035 544.

Need help? Contact our support team

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We acknowledge the Traditional Custodians of lands, seas, and waters throughout Australia, and pay respect to Elders past, present and emerging.

Hearth is committed to providing the highest standard of individualised support for Aboriginal people with a disability and Hearth recognises that the wellbeing of Aboriginal and Torres Strait Islander peoples are grounded in continued connection to culture, country, language, and community.

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I Need A Support Worker intake@hearthaustralia.com.au
Allied Health AHintake@hearthaustralia.com.au
Employment work@hearthaustralia.com.au
Housing housing@hearthaustralia.com.au
General Inquiries info@hearthaustralia.com.au

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