NDIS – Cancellation Policy

NDIS – Cancellation Policy

“28 July: What is the change to cancellations?

From 30 March 2020, providers are able to claim 100 per cent of the agreed support price for a cancellation at short notice. This has changed from 90 per cent.

The definition of ‘short notice cancellation’ was temporarily broadened between 25 March and 30 June 2020 where participants were required to give 10 business days’ notice if they did not want to pay the full cost of a support service they cancelled.

The definition of short notice cancellation reverted back to two business days for most supports from 1 July 2020.

Providers can only claim for a cancellation if they have not found alternative billable work for the relevant worker and are required to pay the worker for the time that would have been spent providing the support.”



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